*Snort* IDW has very strange business practicess

[shipperx]

IDW has very odd business practices. Very odd.

First, I order the AtS comic and the Spike comic "Old Wounds"... they charged me for both but I only got the Angel Old Friends comic. So I wrote to ask whether it had been backordered or whether there had been a mistake. No response. I wrote again. No response. I wrote AGAIN and still no response. nothing whatsoever. Not a peep. It has been about a month so I checked my credit card statement and,yep, I had indeed been charged for the comic I hadn't received. So I wrote one more time. STILL no response. So... I went to my credit card and did a "dispute the charge" form online saying I had only received part of the order and that I was still owed a comic and that I had contacted the company and never received a response. They had at the bottom of the credit card form how you would like the problem resolved, either to receive the merchandise or for Master Card to cancel the order. I said I'd like to receive the merchandise and... low and behold today I received the missing comic.

No, I received SEVEN FREAKING COPIES OF THE MISSING COMIC!

Urm... was someone overcompensating? You know, could'da just responded to one of the six e-mails I sent.

I guess the moral is... when all else fails, sic your credit card company on people.

Comments

[kitmarlowescot2.livejournal.com]

LOl sell the rest on ebay.

[mlgm.livejournal.com]

When I was about nine, I ordered a book by mail order. (My mother wrote a check for me, but it was money I had earned and the order was in my name.) I felt very grownup waiting the four to six weeks. But nothing. I wrote the company. And waited a month, nothing I wrote the company two more times. Nothing.

So when my mother found me writing another letter she assumed it was to the company, but I told her no, I was writing the President of the United States; because if anyone would care that a big company in New York City was stealing from a little kid in Wisconsin, it would be the president. (I'll date myself and say the president was LBJ.)

Within two weeks, I had five copies of the book. One for more original letter, one for each of the three letters I had written, and one for the letter the company got from consumer ombudsman position LBJ had established a year or so before.

So you can expend the morale to include getting the President after 'em; depending I suppose on the President.

[spikeylover.livejournal.com]

bwa ha!

[rahirah]

Snerk!