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shipperxIDW has very odd business practices. Very odd.
First, I order the AtS comic and the Spike comic "Old Wounds"... they charged me for both but I only got the Angel Old Friends comic. So I wrote to ask whether it had been backordered or whether there had been a mistake. No response. I wrote again. No response. I wrote AGAIN and still no response. nothing whatsoever. Not a peep. It has been about a month so I checked my credit card statement and,yep, I had indeed been charged for the comic I hadn't received. So I wrote one more time. STILL no response. So... I went to my credit card and did a "dispute the charge" form online saying I had only received part of the order and that I was still owed a comic and that I had contacted the company and never received a response. They had at the bottom of the credit card form how you would like the problem resolved, either to receive the merchandise or for Master Card to cancel the order. I said I'd like to receive the merchandise and... low and behold today I received the missing comic.
No, I received SEVEN FREAKING COPIES OF THE MISSING COMIC!
Urm... was someone overcompensating? You know, could'da just responded to one of the six e-mails I sent.
I guess the moral is... when all else fails, sic your credit card company on people.
First, I order the AtS comic and the Spike comic "Old Wounds"... they charged me for both but I only got the Angel Old Friends comic. So I wrote to ask whether it had been backordered or whether there had been a mistake. No response. I wrote again. No response. I wrote AGAIN and still no response. nothing whatsoever. Not a peep. It has been about a month so I checked my credit card statement and,yep, I had indeed been charged for the comic I hadn't received. So I wrote one more time. STILL no response. So... I went to my credit card and did a "dispute the charge" form online saying I had only received part of the order and that I was still owed a comic and that I had contacted the company and never received a response. They had at the bottom of the credit card form how you would like the problem resolved, either to receive the merchandise or for Master Card to cancel the order. I said I'd like to receive the merchandise and... low and behold today I received the missing comic.
No, I received SEVEN FREAKING COPIES OF THE MISSING COMIC!
Urm... was someone overcompensating? You know, could'da just responded to one of the six e-mails I sent.
I guess the moral is... when all else fails, sic your credit card company on people.
